Frequently Asked Questions
Please find below the answers to some of our most frequently asked questions.
If you can’t find the information that you are looking for, or would like any further information, simply contact us to find out more.
What type of care do you offer?
At The Porterbrook Care Home we provide residential care for our residents, in addition. We also offer respite care: clients can enjoy treatments in our Hair Salon, and join us for a delicious home-cooked lunch, afternoon tea or evening meal.
How will you help me to settle in?
Our experienced team are passionate about welcoming and integrating each resident to their new home, and we will take as much time as you need to settle into your new home.
Within your first 24 hours you will have met with your dedicated staff member, discussed your care plan and had a chat with Chef about what you really fancy for your dinner.
Residents are encouraged to bring personal items, such as photographs, ornaments, etc. to make your room truly your own and create a home- from- home. From the moment you arrive at The Porterbrook our team will ensure that your stay will be welcoming and comfortable. We will endeavour to make your admission relaxed and informal.
Your family and friends are welcome and may remain with you while you settle into your new surroundings.
How often are visits permitted?
There are no set visiting times and friends and family are welcome to visit as often as they want and we encourage them to become fully involved in life at The Porterbrook. However, for security reasons, it is helpful to know if any visitors are expected after 9pm.
Family and friends can visit whenever they want, as much as they want but we do ask that if possible that family and friends can avoid meal times as it’s an ideal time for residents to socialise.
Can I bring my pet?
Regrettably, we are unable to accommodate pets.
How will I pass the time at The Porterbrook?
Various social events, entertainment and activities are organised to ensure that there is always something interesting and stimulating going on. Our Activities Coordinators will support and encourage you with any hobbies, interests and excursions. Individual therapeutic treatments can be arranged to suit your needs.
We have strong links with the local community and offer weekly services, sing-alongs and coffee mornings at the local church. We will also work alongside other homes in the local area to arrange meet ups and outings for all residents to socialise.
Birthdays are celebrated with a party and you will also receive a complimentary birthday cake. Private functions can be arranged in our private family lounge.
What is the food like?
Delicious and nutritious meals are prepared onsite by our in-house chef and catering staff using local suppliers for meat, fruit and vegetables.
Our breakfast, lunch and supper are served in the main dining room; however, snacks and drinks are available throughout the day. Room service is also available on request
For any other questions you may have please get in touch
0114 266 0808
By post or in person:
The Porterbrook Care Home,
63 Tapton Crescent Road
Sheffield S10 5DB
Age UK 0800 169 2081
Alzheimers Society 0300 222 1122
Arthritis Care 0808 800 4050
Care Quality Commission 03000 61 61 61
Multiple Sclerosis Society 0808 800 8000
Parkinson's Disease Society 08080 800 0303
Royal National Institute for the Blind 0303 123 9999