FAQ’s

We are happy to address any of your questions regarding how The Porterbrook Care Home operates. We believe it is critical that our future residents, existing residents, and their loved ones have access to all of the information they require and desire about our facility, therefore no matter how simple or unimportant you believe your question is, we will be delighted to respond.

We’ve gathered a substantial list of the most often asked questions. We’ve done our best to answer each one appropriately, and we invite you to have a look below. If you have any additional questions, we’d be happy to answer them either in person or by phone.

Care Questions

Yes. The Care Quality Commission has registered and examined Porterbrook Care Home (CQC). The CQC ensures that health and social care services are safe, effective, compassionate, and of high quality, and encourages continual improvement.

It’s a difficult and delicate decision to know whether a care home is the right place for you or a loved one. If you’re unsure whether moving into a care home is the right step for you, please contact our staff, who will be happy to offer advice and answer any questions you may have. If your loved one has recently had a fall or illness that has resulted in a lengthy stay in the hospital, it is likely that they will not be able to return to their normal lives at home. You may also notice a loved one struggling at home and unable to manage day-to-day responsibilities; this could indicate that your loved one now requires additional support in a secure environment. We are there at every moment to make this process as stress-free as possible.

Yes, we customise our care packages for each resident by working closely with them and their family. Our knowledgeable nursing staff can give the highest degree of individualised treatment for any health condition. The Porterbrook Care Home has adopted the MTD approach to care, which combines the expertise and talents of many specialists to jointly assess, plan, and manage the care of every resident.

Our care is totally adjustable; care plans are reviewed every six weeks to ensure that they continue to fulfil residents’ needs and requirements, and plans are updated as needed. We recognise that people’s health and well-being demands change over time, therefore our care is continually tailored to adapt to specific requirements. We work with each resident, family and loved ones, in order to ensure that their personalised care plan is accurate and meets the needs of everyone.

Residential Care offers permanent lodging in a home-like setting supervised by staff who are available 24 hours a day to provide assistance and support to those who need help with their personal care. Nursing Care offers the same 24-hour care and support as Residential Care, but with the added benefit of additional supervision from a certified nurse, who can establish and monitor care plans as well as administer treatment.

We provide exemplary standards of Residential, Respite and Dementia Care, working closely with each resident and their family to tailor care packages to suit each individual.


Our incredibly skilled and dedicated teams are able to care for individuals with severe limitations, those who might require end-of-life care, and those who have more needs when it comes to independence and caring for themselves. Should residents’ care needs change while staying with us, we regularly assess the service we give to our residents approximately every six weeks to ensure it continues to meet current needs and requirements.

Care during Covid-19 Questions

In line with recent Government recommendations effective from April 2022, care homes in England no longer have restrictions as to the numbers of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer mandatory, though to protect the safety and wellbeing of our residents and teams, we would appreciate your support in continuing to do so. Appropriate guidance for using PPE must be followed whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

If you are visiting the home, you do not need to show proof of vaccination though it is encouraged. We also request that a clear LFT test must be completed prior to entering the home.

Any newly admitted residents to our care home who are transferring from an interim care facility, or transferring from another care home will not need to isolate upon arrival if they meet the below requirements:

  • Local guidance from the director of public health about community transmission of variants of concern is followed.
  • The person is fully vaccinated.
  • The person has no known contact with anyone that has tested positive for COVID-19
  • The person is subject to an enhanced testing regime, consisting of a PCR covid test before admission, a PCR test on the day of admission, and a further PCR test 7 days after admission.
  • The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission

Our dedicated staff work hard to guarantee that our residents and loved ones are as safe as possible from COVID-19. Screen dividers, social distancing, PPE, remote visits, sanitisation stations, and establishing completely secure premises are among the measures. To learn more, see our Covid-19 page.

We have the appropriate amenities in place to keep people and their families connected as much as possible. Residents can use our high-speed internet to set up online video chats with friends and family, allowing them to talk to loved ones and see their face at any moment.

Visitors should wear appropriate PPE and follow all other infection prevention and control measures. Visitors are advised to keep physical contact to a minimum. Physical contact like handholding is acceptable if hand washing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are fully vaccinated, without face-to-face contact, and there is brief contact only.

In line with recent Government recommendations effective from 2nd February 2022, care homes in England will no longer have restrictions as to the number of visitors per resident. In addition to this, you will no longer need to book your visit in advance to see your loved one and you can come at a time that suits you. However, we do ask that if your visiting group is of 3 or more people, that you contact us in advance so we can accommodate you comfortably. Adherence to testing prior to visiting will still be required and evidence of a negative LFT result will need to be given before entering the home. Appropriate guidance for using PPE must be followed at all times whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

 

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

 

 

Facilities Questions

Our outdoor spaces are the perfect place for residents to get some fresh air and go for a stroll. We have a balcony which offers pleasant views with decking chairs for relaxing and taking in the surroundings. Residents are also encouraged to assist with the gardening, and look after the bird table and pond.

During warmer months, we love to host activities outside so that residents can feel the warmth of their skin and take in some vitamin D. Wide games are often played outside and are a great way to participate in physical activity and have fun. Residents can also eat outside if the weather permits.

Entertainment, in its various forms, is always a huge hit with our residents, their loved ones and our staff. Each week, a form of entertainment visits the home, in the past we have had visitors such as singers, animals, a local school, and trumpet players all of which go down a treat with our residents.

We have two dedicated Activity Coordinators who go out of their way to deliver a diverse activity programme. We have many entertainers who visit the home, and we host regular activities such as movement to music, coffee mornings and ‘Knit & Natter’ groups, as well as organise excursions to the local museums and wildlife parks; there really is something for every preference. 

We are so pleased to provide the best facilities for everyone living at Porterbrook Care Home offering and we will continue to develop them.

We are proud to provide a private Hair Salon as well as Spa treatments, where residents are able to enjoy a wide variety of treatments from hair cuts and perms to nail treatments and massages every Tuesday and Thursday.

Downstairs we have two community dining spaces. There is also a private dining option for residents who want to celebrate a particular event. We encourage residents to ask their friends and family to join us for meals, with the option of utilising a private dining space to ensure that lovely memories are made and that special occasions are never missed.

Our in-house chef and kitchen staff receive ongoing training and try to prepare delicious and nutritious meals for all.

We think that residents are entitled to the finest quality of life, and we aim to deliver it in a warm, inviting, and loving setting. A great deal of thought and effort has gone into developing exceptional facilities for residents to enjoy, as well as a full and varied activity programme that we welcome our residents to participate in. Residents have a plethora of facilities to choose from, including a premium cinema room, café bar, hair salon and aromatherapy room.

Finance Questions

All costs related to the Care Agreement you signed when you originally moved in will be cancelled immediately. Housing costs will be covered for up to ten days after the death, or until the residence has been fully cleaned and cleaned of personal items. We understand that this will be a difficult time for family and friends, and you can rest confident that we will treat everyone involved with dignity and respect at all times.

It is critical that you notify us as soon as possible if you believe you can no longer afford to stay with us due to financial difficulties. We want to be able to help you in any way we can, whether that means looking at different finance options or relocating you to another room in our home.

When you pay your initial fee and move into The Porterbrook Care Home, it includes your residence, meals, and any activities you participate in while you’re with us. This also includes the cost of any alcoholic beverages you drink, as well as any hair and beauty treatments and chiropody sessions. These costs will be paid on a weekly basis and will cover all of the services included that week.

You may be entitled to assistance from the local government or the NHS, depending on the severity of your current situation (Funded Nursing Care or Continuing Health Care). Before pursuing any potentially harmful funding sources, whether online or in person, we highly advise you to seek out and obtain independent financial counsel.

The cost of your stay is unlikely to change if your circumstances and care plan remain the same. Your overall fee may change if your condition changes and your care plan will be modified to account for any additional costs.

Rooms & Suites Questions

We believe keeping in touch with loved ones is extremely important. We’ve invested in cutting-edge high-speed technology including our Wi-Fi to ensure that residents can stay in touch with those who matter to them at all hours of the day.

We also urge loved ones to visit as often as possible; our doors are always open, and we welcome guests, friends, and family to stop by for a cup of coffee, lunch, or dinner.

Residents are strongly encouraged to bring any personal objects or little furnishings to help personalise their space. We’ve seen residents modify their rooms with anything from photographs to ornaments, lamps to plants, and make it genuinely feel theirs.

We are happy to accommodate all types of pets, however it is dependent on our residents’ allergies. Please get in touch if you would like to discuss your pet requirements further.

Our friendly staff is enthusiastic about greeting and helping each new resident into their new home, and we will devote as much time as you require to help you settle in.

All our en-suite luxury bedrooms have been decorated beautifully and some have views of our courtyard. They all come with bedroom furniture, a comfortable bed, a television, Wi-Fi, and an en suite wet room. Every room has a telephone point for ease of phone calls. If assistance is required at any time of day or night, all bedrooms include a nurse call system.

Yes. Residents and their loved ones are welcome to visit us for the day, look around the facility, and get a feel for what life is like at The Porterbrook Care Home.

Every Growing Facilities at The Porterbrook Care Home

All of our residents are encouraged to make use of our variety of amenities, as well our diversified activity programme. We strive to provide high-quality care and support to all of our residents 24 hours a day, 365 days a year, and we go above and beyond to ensure that they are safe, engaged, and connected to friends and loved ones. We are able to provide a home where people feel valued and motivated to confront the challenges of everyday life with the help of our impressive range of services and activities.