FAQ’s

Residential care in Sheffield is offered in a dedicated care home setting where residents live full-time and receive 24-hour support with daily tasks, personal care, medication management and enjoy communal facilities and social activities, providing constant peace of mind for families. In contrast, domiciliary care allows individuals to remain in their own home while care staff visit at agreed times to offer flexible assistance, supporting independence and familiar routines but without the round-the-clock supervision and companionship found in residential settings.

At The Porterbrook Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

Residential Care provides live-in accommodation, with support 24 hours a day to those who need extra help with personal care or mobility. Nursing Care equally provides 24-hour care and support but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care. At The Portebrook Care Home, we do not provide Nursing Care, only Residential Care, Dementia Care, and Respite Care in Sheffield.

We offer respite care at The Porterbrook Care Home in Sheffield. Prior to admission, we will evaluate a person’s care needs and assess how long someone should stay at our care home. Respite care is suitable for those who have recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring for their loved one at home and who needs a well-deserved break.

We support residents’ overall well-being through the excellent care we provide in line with our care plans that help to alleviate daily stresses associated with personal care, tasks or mobility. We also support mental, physical and emotional well-being through the all-inclusive facilities and activities we provide that enable residents to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

Our care plans are tailored to each individual and are assessed regularly to ensure that they continue to fulfil residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and wellbeing demands change over time; therefore, our care is tailored to adapt to this. If changes are required to a resident’s care, then we work closely with them and their family members to make updates and arrangements as necessary.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own. Residents can make their room feel like their own by incorporating personal belongings such as photographs and decorations, small pieces of furniture and furnishings. It’s the little additions to a room that can make all the difference.

Yes, all of our bedrooms have access to a private en-suite wetroom including a sink, toilet and shower.

Residents are encouraged to participate in group activities and events by our fantastic teams of Activities Coordinators. Examples of activities include pet therapy, arts & crafts, film nights, pamper sessions, gardening, exercise sessions, live entertainment, knitting and much more.

We are proud to provide a private Hair Salon as well as Spa treatments, where residents are able to enjoy a wide variety of treatments from hair cuts and perms to nail treatments and massages every Tuesday and Thursday.

Our in-house chefs and kitchen staff cater to all dietary needs, with a varied seasonal menu to choose from for breakfast, lunch, and dinner. Some common meal examples include fish, roasts, soup, casseroles and much more. In addition, beverages and snacks are available throughout the day for our residents who wish to graze.

Meals can be served in the dining area or even in a resident’s room. We also have a private dining room for them to use with loved ones for special occasions.

A great deal of thought and effort has gone into developing exceptional facilities for residents to enjoy, as well as a full and varied activity programme that we welcome our residents to participate in. Residents have a plethora of facilities to choose from, including a premium cinema room, library, café bar, hair salon and outdoor areas.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means.

If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care. An individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

All costs related to the Care Agreement you signed when you originally moved in will be cancelled immediately. Housing costs will be covered for up to ten days after the death, or until the residence has been fully cleaned and cleaned of personal items. We understand that this will be a difficult time for family and friends, and you can rest confident that we will treat everyone involved with dignity and respect at all times.

It is critical that you notify us as soon as possible if you believe you can no longer afford to stay with us due to financial difficulties. We want to be able to help you in any way we can, whether that means looking at different finance options or relocating you to another room in our home.

When you pay your weekly care home fees at The Porterbrook, this includes your accommodation, all meals, snacks and drinks provided, as well as any activities you participate in or facilities you use while you’re here. The fee also includes hair appointments, beauty treatments and local excursions. Some additional medical services such as dental care or chiropody may incur an additional fee. Contact the team for more information regarding this.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year.

Yes, technology is a core part of care at The Porterbrook Care Home. Residents benefit from a wide range of innovations, including VR opportunities and interactive tables that support independence and cognitive health.

Our care home in Yorkshire also provides video calling tools for connecting with family and digital record-keeping for personalised care plans. These technologies not only enhance well-being and enjoyment but also help staff deliver exceptional, responsive care tailored to each resident’s needs.

At The Porterbrook Care Home, we proudly offer mixed community living in a vibrant and inclusive environment where residents with diverse care needs and backgrounds are welcomed and supported. This approach gives residents the chance to build meaningful connections, enjoy a variety of engaging activities and experience personalised care that respects both independence and individuality.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience what life will be like at The Porterbrook before making the decision to move in permanently.

Allowing pets into our home is dependent on any allergies others may have who live in our home. Please get in touch if you would like to discuss this in more detail.

Yes, we welcome all prospective residents and their families to tour our care home in Sheffield to ensure it’s right for them.

Yes. The Porterbrook Care Home is regularly inspected by the Care Quality Commission to ensure our care home in Sheffield continues to meet a high standard of care in all areas of the home.